Returns

  • All returned merchandise must be in salable condition and in the current catalog or order blank, unmarked and not damaged. Call prior to return for a RMA# (Return Merchandise Authorization Number). Include this number, customer ID, and invoice number to expedite returns. Please mail returned packages to R.H. Boyd Publishing Corp. and NOT to the vendor. Items returned without a RMA# obtained prior to making the return will not receive any credit.
  • Report order errors immediately. If items must be returned, please ship orders prepaid. Credit for postage will be issued only if RHBPC is in error.
  • A $10.00 handling fee will apply to dock pickups.
  • Inquiries and Concerns: Please call Customer Service at 615-350-8000. Questions on account status and order processing status can be addressed during regular business hours 8am - 5pm CST.
  • Once material has been personalized, sales are final unless there is a manufacturer error.
  • Return shipping charges are the responsibility of the customer.

Shipping

Freight collect charge of 7% on all orders shipped freight collect, and a 25% additional penalty fee if they do not accept the freight collect charges from the shipper on the initial billing

Standard Shipping Charges (POST OFFICE RATES)
Sale Amount Shipping Charge
$0.01 - 25.00 $3.00
$25.01 - 375.00 add 10% to total retail order
$375.01 - UP add 5% to total retail order
NOTE: Does not include hymnals & matching pew bibles.
Hymnal & Matching Pew Bible Shipping Charges
Hymnal Qty. Shipping Charge
1 - 20 add 10% to total retail order
20 - UP Shipped by UPS and other carriers. Call for shipping rates.
NOTE: For UPS, or any other carrier, you must call customer service for charges at
Express Delivery Surcharges
Delivery ADD
2nd Day Delivery Call a Customer Service Representative for rates
Next Day Delivery Call a Customer Service Representative for rates
Saturday Delivery Call a Customer Service Representative for rates

If you choose the US Postal Service, we cannot guarantee when your package will arrive or if it will arrive, as there is no way to track the package. Therefore, if you choose US Postal Service shipping for your package, you are responsible for any lost or misplaced shipment. This is the case with the US Postal Service across America.

All postage and handlingcharges are subject to change without notice due to frequent changes and added costs in published and non-published delivery rates, government regulations, rise of fuel prices, rate increases, surcharges, and any other costs beyond our control by FedEx, UPS, or any other carriers.

For UPS, FedEx, or any other carrier you must call customer service for charges at 1-877-4RHBOYD (1-877-474-2693)

  • Toll-Free Ordering
    Call 1-877-4rhboyd(474-2693)or
    FAX 1-800-615-1815 or
    Online www.rhboydpublishing.com
  • Hours of operation: 8am–5pm CST Monday-Friday
  • Please send check or money order, NO CASH. No order sent C.O.D.
  • Please print your name, address, telephone number and provide church name ALWAYS INCLUDE YOUR CUSTOMER NUMBER
  • All prices subject to change without notice.
  • Items with (mg) are discounted to bookstores and shipping is calculated on retail prices.
  • Orders requiring 2 or more boxes or packages may arrive at different intervals.
    Allow 3 days between boxes.